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Tentoro Privacy Policy

Your privacy is important to us!

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Introduction

Information We Collect

  1. Personal Information: We may collect personal information, including but not limited to: Name,  Email address,  Phone number,  Company name and other details provided during demo bookings or inquiries
  1. Usage Data: To improve our services, we collect non-personal usage data, such as: Pages visited, Time spent on the website, Click behavior and interactions, Analytics data to enhance user experience
  1. Technical Information: We collect technical information necessary for service optimization, including: IP address, Browser type and version, Operating system, Device information
  1. Location Data: Tentoro.ai collects location data in the following ways:
    • Foreground Location Data: When actively using our application to provide real-time tracking and location-based features.
    • Background Location Data: With explicit user consent, our application collects location data even when closed or not in use to enable features such as real-time tracking, geofencing, and personalized experiences. Users can disable location access in their device settings at any time.

How We Use Your Information

  • We use the collected data to:
  • Provide, maintain, and improve our services
  • Respond to your inquiries and support requests
  • Process and fulfill demo bookings
  • Send relevant marketing communications (only with opt-in consent)
  • Analyze usage patterns to enhance our platform
  • Enable location-based features when permissions are granted

Data Sharing and Disclosure

We treat your personal information with care and do not sell or rent it to third parties. However, we may share data with:

  • Service Providers: Trusted third-party vendors that assist with analytics, email communication, payment processing, and CRM integration.
  • Legal Compliance: When required by applicable law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards for your data.

Cookies and Tracking Technologies

  • Our website uses cookies and similar technologies to:
  • Improve site functionality and performance
  • Analyze user behavior and traffic patterns
  • Personalize your experience based on preferences

You can manage or disable cookies through your browser settings, though this may affect certain website functions.

Data Security

  • We implement industry-standard security measures to protect your information, including:
  • Data encryption in transit and at rest
  • Regular security assessments
  • Access controls and authentication requirements

While we take all reasonable steps to protect your data, no security system is impenetrable, and we cannot guarantee absolute security.

User Consent and Permissions

  1. Location Permission Disclosure: When requesting location access, our application displays clear disclosures explaining:

The specific types of location data being collected

    • How this data will be used to provide services
    • Whether location tracking occurs in the background
    • Options for controlling or revoking access

Users must provide explicit consent before any location data collection begins and can revoke permissions at any time through device settings.

  1. Data Collection Choices: Users can control their data in several ways:
    • Opt out of marketing communications via the “unsubscribe” link in emails
    • Disable location and tracking features through device settings
    • Request data access, correction, or deletion by contacting us

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Significant changes will be communicated through:

    • Email notifications (for registered users)
    • In-app notifications
    • Prominent notices on our website

The date of the latest revision will be indicated at the top of the policy.

International Data Transfers

If you access our services from outside our primary operating jurisdiction, your information may be transferred to and processed on servers located in other countries. By using our services, you consent to this transfer as described in this policy.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

    • Access to the data we hold about you
    • Correction of inaccurate information
    • Deletion of your data
    • Restriction of certain processing activities
    • Data portability

To exercise these rights, please contact us using the information below.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@tentoro.ai 

Website: https://tentoro.ai/contact 

By using Tentoro.ai services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection and use of your data as described herein.

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